New York Sports Club (NYSC) memberships can be canceled in-person, online, via phone, or through email and mail.
Key Information
| Aspect | Details |
|---|---|
| Notice Period | 5 business days before the next billing cycle. |
| Cooling-Off Period | Within 3 days of signing, cancel with no penalty and receive a full refund within 10 business days. |
| Cancellation Fees | 1. No cancellation fee for Month-to-month memberships with proper notice. 2. Early cancellation fee of $150 for Annual memberships (12-month term) if canceled within the term. |
| Freezing Option | 1-12 months (after 90 days of enrollment) |
| Freeze Fee | $15/month, varies by state |
How to Cancel Your New York Sports Club Membership
NYSC officially groups its cancellation methods into three main categories (In Club, Online, Phone/Email), but here is exactly how you can execute them:
1. Cancel New York Sports Club Membership Online
You must submit cancellation request form at least 5 days before your next billing period, follow the steps listed below.
- Visit NYSC “cancellation page“
- Enter your barcode, email, and home club (all of this information is available in your NYSC member app) to verify and complete your request.
- Then tap on “Continue” button.
Note: Add-on services like personal training or locker rentals cannot be canceled online. You must speak directly with your club team for these.
2. In-Person Visit to Club
- Visit any NYSC club (call ahead to confirm hours and cancellation process).
- Bring your ID, membership card, and membership details.
- Sign a Notice of Cancellation and request a copy for your records.
Tip: NYSC accepts cancellatin from any location not just your home club, so if you moved to a new city then visit the nearest location. Also, Confirm billing has stopped before leaving.
3. Submit Cancellation Request via Contact Us Form
- Visit www.newyorksportsclubs.com/contact-us.
- Fill out the form with your membership details which includes:
- Subject: Select “Cancel Membership Inquery“
- Feedback: Choose your experience
- Club Name: Select your “Home Club” where you registered.
- Comment: Add reason why you need to cancel.
- Email: Your reqistered, to receive confirmation mail.
- Name: As provided in the club.
- Phone Number: You
- Then submit your cancellation request.
4. Cancellation via Phone Call
To cancel your New York Sports Club Membership through phone you need to call ABC Fitness which is NYSC’s official billing partner. Follow rhe 3 steps listed below.
- Call Customer Care at 888-827-9262 (9 AM–5 PM EST, seven days a week).
- Provide your full name, membership number, and billing address for verification.
- Clearly state your intent to cancel and request email confirmation.
Tip: Be firm, as representatives may try to upsell.
5. Send an Email
Write an cancellation requst email and send it to customercare@abcfitness.com. ABC Fitness is the official billing partner of NYSC, who manages the membership billings.
Use our Cancellation Letter Generator to write professional mail.
6. Cancellation via Certified Mail
If you failed to cancel your NYSC membersip via in-person visit, phone call, online form, or sending email then try sending a Certified Mail to their corportate office.
- Write a letter including your name, membership number, contact details, home club, and reason for cancellation.
- Send to: New TSI Holdings, Inc., 100 Duffy Avenue, Hicksville, NY 11801, or email to memberservices@tsiclubs.com or customercare@abcfitness.com.
- Use certified mail for proof of delivery and keep a copy of the letter.
- Request written confirmation.
This is not an official method but according to our research, some users were able to cancel their membership by send a mail to their corporate office.
Tip: Send at least 7-10 days before the billing cycle to avoid delays and extra charges.
NYSC Cancellation Policy
- Notice Period: Provide at least 5 business days’ notice before the billing cycle to avoid an additional month’s charge.
- Membership Types: Month-to-month memberships cancel without fees. Obligation-term memberships (e.g., 12 months) may incur early termination fees unless canceled for medical or relocation reasons with documentation.
- Cooling-Off Period: Cancel within 3 days of signing for no penalty, with refunds within 10 business days.
- Legal Protections: New York law allows cancellations for relocation (25+ miles), medical disability, or service changes, with refunds processed quickly.
Freezing Your Membership
Want a break for uncertain reason? how about freeze your membership instead of cancelling it? New York Sports Club allows users to freeze their membership for 1 to 12 months only after 90 days of enrollment for a fee (e.g., $15/month).
To freeze your subscription use any of the avaailbale methods like contact form, contacting customer care at 888-827-9262, email at customercare@abcfitness.com, or visit a club.
If you are from “Pennsylvania” this location offers free medical freezes but need to provide a valide doctor’s note.
Refund Eligibility
NYSC memberships are generally nonrefundable and non-transferable, meaning you won’t receive money back if you simply choose to stop using the gym. However, new members are eligible for a full refund if they cancel within the first 3 days of signing up — this is part of NYSC’s money-back guarantee.
In addition, certain situations allow for refunds under local state laws (like New York). These may include permanent gym closures, relocation more than 25 miles away, or medical conditions that prevent continued use of the facility. Keep proof of your cancellation and any medical/relocation documents to dispute unauthorized charges.
Tip: Keep proof of cancellation to dispute unauthorized charges
