How to Cancel ModWash Membership

ModWash accepts cancellation by email, phone, or through the Manage My Account web form. The notice window is 5 business days before your billing date — not 5 calendar days.

Missing the notice period is common reason members get charged for an extra month.

Trying to cancel a different car wash membership instead? You may also find our guide on how to cancel Whistle Express Car Wash membership helpful.

Before You Cancel

Information to Prepare Before Contacting ModWash

Before starting your cancellation request, gather the account details below. Having the correct information ready may help the support team locate your membership faster and reduce delays.

• License plate number — exactly as registered on the account
• Phone number — the number used at sign-up
• Email address — the address on the account
• Billing date — check your bank statement for the recurring ModWash charge; that date is your billing date
• 5 business days before billing — count back from your billing date excluding weekends and public holidays

Method 1: Cancel ModWash Membership by Email

You can request membership cancellation by emailing the ModWash Guest Care team at GuestCare@ModWash.com.

Include the following information in your email:

• Vehicle license plate number
• Full name
• Phone number linked to your membership
• Last 4 digit of your payment card.

Follow these steps:

1. Open your email app
   Create a new email and send it to GuestCare@ModWash.com.
2. Add your account details
   Include the information listed above so the support team can locate your membership.
3. Request cancellation clearly
   State that you want to cancel your ModWash membership and ask for written confirmation.
4. Keep the confirmation email
   Save the reply email for your records and future reference.

Tip: Email provides a written record of your cancellation request and confirmation, which may be useful if you need to check account activity later.

Method 2: Cancel ModWash Membership by Phone

You can cancel your ModWash membership by contacting the Guest Care team during business hours.

Phone Numbers

• Guest Care: (423) 485-0005
• Spanish Support: (423) 219-5268

Business Hours
Monday–Friday, 8:00 AM–5:00 PM EST

Follow these steps to cancel by phone:

1. Call ModWash Guest Care
   Contact the support team using the number above during business hours.
2. Verify your account details
   To locate and verify your membership, the representative may ask for information such as:
   • Full name
   • Phone number linked to the account
   • Vehicle license plate number
   • Last 4 digits of your payment card
   • Other account verification details if needed
3. Request cancellation confirmation
   Ask the representative to confirm that your membership cancellation request has been submitted.

Ask for Proof: Finally ask the support to send you a written email confirmation before you end the call.

If the line goes to voicemail, send a follow-up email immediately. Modwash does not accept voicemail alone as official notice to stop your billing.

Method 3: Cancel ModWash Membership Through the Online Portal

1. Open the account portal
   Visit modwash.com/manage-my-account and scroll down until you see the Log In / Sign Up button.
2. Sign in with your phone number
   Enter the phone number linked to your ModWash membership and select Send Code.
3. Enter the verification code
   ModWash will send a one-time verification code (OTP) to your phone. Enter the code to access your account.
4. Open membership settings
   After signing in, select Manage Membership from your account dashboard.
5. Cancel your plan
   Choose Cancel Plan and follow the prompts to confirm your cancellation.

Tip: Use the same phone number you used when creating or managing your ModWash account. If the code does not arrive, verify your number and request a new code.

Use this method only if both email and phone are not an option. Email provides a stronger paper trail for the same effort.

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Alternative to Modwash Membership Cancellation

• Use Other Locations: ModWash is availabe in over 132 locations and accepts your plan at all wash locations. You can use your active plan if you move near a new ModWash tunnel.
• Car Transfer: The brand processes car updates. You visit a local ModWash to move your plan to a new car. You can also call (423) 485-0005 to change your car data.
• Downgrade your Plan: You can change your plan to a cheaper wash tier. You must visit a local kiosk to process this change.

Cancellation Policy

The Notice Rule

The terms require a strict five-day notice before your next billing cycle. This action prevents extra charges.

The Refund Rule

ModWash treats all plan fees as final sales. The brand denies all full refunds for unused time. The main office limits any account fixes to charges from the last 60 days.

The Dispute Rule

The brand enforces a strict rule for bank disputes. ModWash denies any refund request if you file a formal charge claim with your bank.

Common Issues

• The Exact Match Trap: The support team requires a perfect data match to find your account. The system blocks your request if you forget your exact kiosk email or phone number.
• The Manager Loop: Local workers can sometimes stop plans at the physical kiosk. However, many workers send drivers away. These workers tell drivers to call the main office. You must use the email or phone method to save time.
• The Ghost Plan: The system upgrades single washes to monthly plans without direct consent. Kiosk workers do this to meet sales goals. You must check your bank statement closely after you buy any single wash.

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ModWash Contact Information