You can cancel a Chuze Fitness membership three ways: sign the cancellation form at any Chuze location, cancel from your account at memberservices.chuzefitness.com, or cancel in the Chuze app (membership photo → Membership → Cancel). Chuze requires 10 days’ written notice before your monthly billing date, and cancelling inside a 12-month commitment may cost a $58 cancellation fee (Chuze Fitness FAQ, checked 5 October 2026).
Two billing details are worth checking before you cancel. Your annual fee is charged 45 days after your enrollment date and then once a year after that. And a $2.99 processing fee is added each time dues, annual fees or other recurring charges are billed to a credit card; Chuze says paying by bank account (ACH) avoids it.
If you only need a break, Chuze offers a paid freeze for up to 6 months in a calendar year, plus medical and military holds with documentation. Each option is covered below.
TIPS
Your membership agreement sets the exact terms for your plan, including any 12-month commitment. Chuze’s FAQ refers you to the agreement for freeze terms, so keep your copy handy.
Keep proof of every cancellation: a copy of the signed form, or a screenshot or email from the portal or app. BBB complaints filed June–August 2026 include members billed after cancelling; in its published replies Chuze confirmed the accounts were closed and, in one case, issued a $143.09 refund (BBB, checked 5 October 2026).
Chuze Fitness Notice Period, Cancellation Fee and Refund
Notice period: Chuze requires “a 10 day written notice prior to any monthly billing date to cancel and avoid any future charges.” Example: if your next billing date is November 15, cancel by November 5. The same 10-day notice applies if you are on a 12-month commitment.
Cancellation fee: If you cancel within a 12-month commitment, “you may be subject to a $58 cancellation fee prior to cancellation.” Chuze’s FAQ does not mention a cancellation fee for other memberships.
Refund: Brand-new memberships have a 5-day buyer’s remorse window: “If you notify Chuze Fitness of your intent to cancel within 5 business days, you will receive a full refund.” Outside that window, the FAQ does not describe refunds of dues already billed.
Ways to Cancel Your Chuze Fitness Membership
By Visiting Any Chuze Fitness Location
Chuze’s FAQ says you may cancel “by coming in to any Chuze location and signing our cancellation form.” It does not have to be your home club.
- Go to any Chuze location: Visit the club nearest to you while it is open.
- Ask to cancel: Tell the front desk you want to cancel your membership.
- Sign the cancellation form: Complete and sign Chuze’s cancellation form at least 10 days before your next billing date.
- Check for a commitment fee: If you are still inside a 12-month commitment, ask whether the $58 cancellation fee applies to you.
- Keep a copy: Ask for a copy of the signed form and note the date.
If you have questions after cancelling, Chuze’s FAQ says to email info@chuzefitness.com or call your home location.
Online at memberservices.chuzefitness.com or in the Chuze App
Chuze calls the member services site “the easiest option” if you can’t cancel in person. The screens sit behind your member login, so the labels you see may differ slightly from the steps below.
- Sign in: Go to memberservices.chuzefitness.com and log in to your member account.
- Find the cancel option: Open your membership details and choose to cancel.
- Follow the prompts: Complete each screen until the request is submitted, at least 10 days before your next billing date.
- Save proof: Screenshot the final screen and keep any confirmation email.
In the Chuze app: tap your membership photo in the top right-hand corner, then Membership, then Cancel, and follow the prompts. Save a screenshot of the last screen.
Billing portal vs. cancellation: myiclubonline.com is Chuze’s billing portal for updating payment details or paying a bill. Chuze’s FAQ points cancellations to memberservices.chuzefitness.com, the app or a club instead. Other gyms, such as Retro Fitness, also use myiclubonline for billing.
Contact Customer Support
| Information | Details |
|---|---|
| Contact Page | https://chuzefitness.com/contact/ |
| Email (questions and issues) | info@chuzefitness.com |
| Phone | Call your home location (Chuze’s contact page lists no central phone number) |
Freeze or Hold Instead of Cancelling
Paid freeze: any member can freeze “for a discounted monthly fee for up to a maximum of 6 months at a time in a calendar year,” for any reason and without documentation. The annual fee is still charged on its original date, and if you are in an agreement term, the contract is extended by the number of months frozen. Medical and military holds need documentation:
- Medical: a temporary medical situation in which you are unable to use the facility for a specified amount of time.
- Military: a temporary active-duty transfer or deployment to a location more than 25 miles from a Chuze Fitness location.
How to Freeze or Hold Your Chuze Membership
Chuze handles freezes and holds at your home club or in the Chuze Fitness Mobile app.
- Choose where: Stop by your home club or open the Chuze Fitness Mobile app.
- Ask for the freeze or hold: Request a paid freeze (up to 6 months in a calendar year) or a medical or military hold.
- Give your details: Provide your account details and the months you want to freeze.
- Add documentation for a hold: Medical and military holds need documentation; the paid freeze does not.
- Keep confirmation: Note the freeze start and end dates, and remember the annual fee still bills on its usual date.
Downgrade option: You can downgrade in the club with 10 days’ notice before your billing date. Chuze charges a $10 downgrade fee, and “certain term limits may also remain.”
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